Shopit is a leading retailer of ICT Products in Kenya committed to becoming the most loved and trusted marketplace by offering superior shopping experience, rapid delivery, and stellar customer service. We bring the best in electronics, computers and more directly to you, from a company you can trust. We are unique in the world of retailing; a computer sh...
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Customer Service - Internships
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma , KCSE
- Experience
- LocationNairobi
- Job FieldCustomer Care  , Internships / Volunteering 
- Customer Engagement: Provide accurate and timely information to assist customers throughout the purchasing process
- Order Processing: Keep customers informed about the status of their orders, ensuring transparency and satisfaction.
- Issue Resolution: Address customer inquiries and complaints promptly and professionally.
- Product Knowledge: Maintain up-to-date knowledge of our product offerings to provide informed recommendations
- Sales Support: Respond to requests for quotations and provide necessary information to facilitate sales
MINIMUM QUALIFICATIONS
- At least a B- Minus in KCSE/ High school.
- At least a college certificate/ diploma.
SKILLS & REQUIREMENTS
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills with a customer-centric approach.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in Microsoft Office Suite and familiarity with CRM systems is a plus.
- A positive attitude and willingness to learn and adapt.
Method of Application Interested and qualified? Go to ShopIt Store on docs.google.com to apply
