Sybyl, with over 25 years experience, offers unique capabilities and solutions in the domain of Enterprise IT systems. Our business objective is to provide strategic implementation and operational solutions for enterprise clients.
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Enterprise Engineer
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience5 years
- LocationNairobi
- Job FieldICT / Computer 
Job Profile:
- Manage and maintain virtual infrastructure, including planning, deployment, configuration, and administration of heterogeneous environments.
- Administer and troubleshoot storage solutions from vendors such as IBM, Dell EMC, NetApp, and Huawei.
- Manage and support compute infrastructure, including servers from Lenovo, IBM, HP, and Dell.
- Administer and troubleshoot one of the following operating systems: Linux, AIX, or Redhat.
- Plan, deploy, configure, and administer heterogeneous virtual environments.
- Collaborate with Network and Security teams to facilitate task completion and ensure seamless infrastructure operation.
- Manage and support one of the following virtualisation platforms: Hyper-V, Red Hat Virtualisation, or OpenShift.
- Manage and support one of the following public cloud platforms: AWS, Azure, OCI, GCP, or Huawei Cloud.
- Administer and troubleshoot backup solutions from vendors such as Veritas Netbackup, CommVault, Networker, and Veeam.
- Independently manage customer accounts, ensuring high levels of satisfaction.
- Serve as a primary technical point of contact for customers, demonstrating excellent communication skills.
- Maintain strong technical knowledge and proactively seek opportunities to learn new technologies.
- Provide exceptional customer service with a strong focus on achieving customer satisfaction.
- Utilise strong problem-solving skills to ensure quick and effective resolution of technical issues.
- Be flexible to accommodate work schedules that may include nights, weekends, or holidays as needed.
- Adhere to processes and maintain meticulous attention to detail while managing multiple tasks.
- Apply strong critical thinking and troubleshooting skills to identify problems and take appropriate action with minimal supervision.
- Demonstrate self-motivation and a proactive approach to learning new technologies and skills to enhance customer support.
- Collaborate effectively within a team environment.
- Demonstrate proficiency in hardware, software, and operating systems environments.
- Showcase and conduct Product Proof of Concepts (POCs) to both colleagues and customers.
Work Experience:
- A Minimum of 4 years or More in managing and supporting heterogeneous virtual, storage, and compute environments.
- Up to 5 years of proven experience in Storage administration (experience with IBM, Dell EMC, NetApp, or Huawei is a plus).
- Up to 5 years of proven experience in Compute administration(experience with Lenovo/IBM/HP/Dell servers is a plus).
- Up to 5 years of experience working with Linux, AIX, or Red Hat operating systems.
Qualification.
- Bachelor’s degree in Computer Science, IT or related field.
- VMware Certified Professional preferred EMC preferred.
Dell EMC Unity, Dell EMC Powerstore, PowerMax/VMAX certifications. Data Domain Specialist. Backup Recovery – Avamar Specialist, IDPA, Dell PowerProtect CommVault, HPE and Veeam certifications are add-on and preferred.
- Public Cloud Certification and knowledge on AWS, Google, Azure, Oracle Cloud will be added on.
- Experience on Openshift, Vmware Tanzu, Kubernetes, Docker, Containers etc will be added on.
- Up to 5 years of proven experience in Virtualization.
- Up to 5 years of proven experience in Storage administration (experience with IBM, Dell EMC, NetApp, or Huawei is a plus).
- Up to 5 years of proven experience in Compute administration (experience with Lenovo/IBM/HP/Dell servers is a plus).
- Up to 5 years of experience working with Linux, AIX, or Redhat operating systems.
- Experience in planning, deploying, configuring, and administering heterogeneous virtual environments.
- Basic understanding of networking principles and the ability to liaise with
- Network and Security teams.
- Hands-on experience with one of the following virtualisation platforms: Hyper-V, Red Hat Virtualisation, or OpenShift.
Method of Application Interested and qualified? Go to Sybyl Limited on sybyl.com to apply
