POST: ASSISTANT CUSTOMER SERVICE OFFICER II - 10 POST
EMPLOYER: Mamlaka ya Viwanja vya Ndege Tanzania(TAA)
APPLICATION TIMELINE:: 2024-11-29 2024-12-12
JOB SUMMARY: NIL
DUTIES AND RESPONSIBILITIES:
- To identify customers and their needs
- To interact with airport customers to provide them with information and guidance on their inquiries regarding services provided
- To coordinate with other departments on customer care matters and provide reports daily, weekly, monthly, and annually
- To provide consistence customer care of the highest standards in accordance with professional ethics in the working environment
- To communicate courteously with customers at all times by telephone, e-mail, letters, face to face, etc
- To receive and transmit airline information and flight schedules to passengers and customers
- To receive flight information from Air Traffic Controllers and other airline operators and submit to supervisors and other users
- To issue gate passes to visitors
- To keep records of Airport visitors
- To provide information on Tours, Travel Agent and Hotels to customers
- To guide and give explanation to visitors at the airport
- and xii.To perform other duties as may be assigned by supervisor.
QUALIFICATION AND EXPERIENCE:
Holder of Diploma in Customer Care, Business Administration (Majoring in Marketing), Commerce, Marketing, Mass Communication, International Relations, Sociology or equivalent qualifications from a recognized Institution.
REMUNERATION: TAAS 3.1
