Quality Performance Engineer Job Vacancy at Yas Tanzania
Quality Performance Engineer
Yas Tanzania
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Quality Performance Engineer
We are looking for a Quality Performance Engineer with a University degree in Telecommunications or an equivalent course, and at least 1.5 years of experience in the telecommunication industry, especially in optimizations and customer management.
CORE RESPONSIBILITIES
- Align with TCRA & UCSAF Zonal teams for QOS, issue resolutions, and jointly conduct external interference visits.
- Perform analysis through CSW/ Meta Enterprise Centre and prepare Zonal Performance Reports for regulatory entities, including UCSAF and TCRA.
- Support the technology department by understanding its customers, their needs, and expectations through Zonal market visits.
- Handle all customer complaints brought in by TCRA, UCSAF, and other regulatory bodies.
- Interface with NOC to ensure that all received complaints are worked on by responsible teams, and resolutions and feedback are provided timely.
- Support Quality teams in the regions and work closely with the customer service team on VOC and NPS Reports follow-up and resolutions.
- Ensure the Network availability target is attained and maintained.
COMPETENCIES
- Excellent oral and written communication skills.
- Demonstrated stable and proven planning skills.
- Independent with a good work attitude and high level of integrity.
- Strong customer management and communication skills.
- We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices.Remote work opportunities
- Only shortlisted applicants will be contacted. Female candidates are encouraged to apply!
Apply before March 09, 2025.
Quality Performance Engineer Job Vacancy at Yas Tanzania
How to Apply:
