Every day, over 2 000 &Beyonders set out to leave our world a better place by delivering an extraordinary guest experience. We have shared this ethos, of caring for the land, wildlife and people, since our inception in 1991; where a humble pledge was made in Africa and, now, applies to three continents.
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Reservations Consultant
- Job TypeFull Time
- QualificationBA/BSc/HND
- Experience4 - 6 years
- LocationNairobi
- Job FieldConsultancy  , Customer Care  , Travels & Tours 
KEY OUTPUTS:
- Constant, consistent interaction and clear communication with colleagues, agents, operators' guests and suppliers, telephonically and via email.
- Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
- Managing the reservations process including handling of bookings from quote to finalizing, including invoicing and preparation of travel documents
- Ensuring turnaround times are strictly adhered to according to standard operating practices
- Proactive selling of products and services ensuring the best possible itinerary for the guests
- Assisting and advising customers who may be choosing from a variety of travel options.
- Sorting out any issues that may arise with bookings or reservations.
- Saturday duty on a rotation basis
- Public Holiday duty on a rotation basis
- Backup for colleagues when they are away from the office
- Expanding product knowledge through attending training sessions
- Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife
- Providing support to customers who may need to amend or cancel a reservation.
KNOWLEDGE REQUIRED:
- A good knowledge East Africa as a destination.
- An in-depth geographical, logistical and product knowledge of East Africa
- Good understanding of delivering excellent service to agents/guests
- An in-depth knowledge of Tourplan or a similar booking system
- A willingness and aptitude to learn
- Good organizational ability
- Lateral thinking ability
- Initiative
PREVIOUS WORK EXPERIENCE REQUIRED:
- Minimum of 4 – 6 years previous tour consulting experience required
Method of Application Interested and qualified? Go to And Beyond on www.applybe.com to apply
