Job type: Full-time
VACANCY:
Wananchi Cable Tanzania Limited is part of the Wananchi Group and one of Eastern Africa leading Internet service provider. We are looking for Customer Service Representative (Zuku Fiber TZ & DTH for Arusha), who will work independently to provide professional and focused customer service both internally and externally. He/she will be reporting to Customer Experience Team leader B28 &B2C.
Customer Service Representative will be responsible for;
Handle inbound and outbound customer interactions. A customer-centric mindset is
necessary in order to ensure long-term customer satisfaction.
Educate customers on competitive pricing and product information; comparing and
contrasting our products versus competition.
Responsible for skillfully retaining customers through positive relationship building
Identify reason(s) for disconnect and overcome objections in an effort to retain the customer
Save and re-sell the value of our products and services by properly aligning their
features, benefits and price with the needs of our customers
Provide exceptional customer care across all call types including escalations, technical
support and billing.
Qualifications
Experience over 1 year in a Retention/Churn team in a Telco/ICT company
Customer-centric mentality & passion for the customer
Effective verbal communication skills, including grammar and tone
How to Apply :
Please share your CV and relevant certificates and supporting documents to recruit@tz.wananchi.com , Deadline: 14th November 2024
