Customer Service Representative at Wananchi Cable November 2024

Posted 4 weeks ago - By Jobs Tanzania - Over 7 Potential Applicants

Job type: Full-time

VACANCY:

Wananchi Cable Tanzania Limited is part of the Wananchi Group and one of Eastern Africa leading Internet service provider. We are looking for Customer Service Representative (Zuku Fiber TZ & DTH for Arusha), who will work independently to provide professional and focused customer service both internally and externally. He/she will be reporting to Customer Experience Team leader B28 &B2C.

Customer Service Representative will be responsible for;

Handle inbound and outbound customer interactions. A customer-centric mindset is

necessary in order to ensure long-term customer satisfaction.

Educate customers on competitive pricing and product information; comparing and

contrasting our products versus competition.

Responsible for skillfully retaining customers through positive relationship building

Identify reason(s) for disconnect and overcome objections in an effort to retain the customer

Save and re-sell the value of our products and services by properly aligning their

features, benefits and price with the needs of our customers

Provide exceptional customer care across all call types including escalations, technical

support and billing.

Qualifications

Experience over 1 year in a Retention/Churn team in a Telco/ICT company

Customer-centric mentality & passion for the customer

Effective verbal communication skills, including grammar and tone

How to Apply :

Please share your CV and relevant certificates and supporting documents to recruit@tz.wananchi.com , Deadline: 14th November 2024

 

Apply Before: 18 November 2024
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