We are seeking dynamic and motivated individuals to join our team in various positions i.e Human Resource Assistant, IT Assistant and Customer Success(Collections).
- Minimum Qualification :Diploma
- Experience Level :Entry level
- Experience Length :1 year
- Working Hours :Full Time
1. HR Assistant:
We are currently looking for a detail-oriented and proactive HR Assistant to join our team. This role will offer a variety of HR-related tasks, and you'll have the opportunity to grow and contribute to the success of our HR department.
Job Responsibilities:
-Assist in the recruitment process, including posting job ads, screening resumes, and coordinating interviews.
-Help with onboarding new hires and maintaining employee records.
-Support HR manager with employee relations issues, such as addressing employee concerns and conducting surveys.
-Ensure compliance with labor laws and company policies.
-Organize and maintain employee files and documentation.
-Process payroll and track attendance and leave requests.
-Prepare reports related to HR metrics such as turnover rates, employee engagement, etc.
-Assist in employee training and development programs.
-Handle administrative tasks such as scheduling meetings, preparing HR-related documents, and responding to inquiries.
Qualifications:
-Bachelor's degree in Human Resources, Business Administration, or a related field (preferred).
-Prior experience in an HR or administrative role is a plus.
-Strong communication and interpersonal skills.
-Ability to maintain confidentiality and handle sensitive information.
-Detail-oriented with strong organizational skills.
-Proficiency in MS Office and Google services.
-Ability to work independently and as part of a team.
2. IT Assistant:
We are looking for a skilled IT Assistant to join our growing team. If you’re passionate about technology, troubleshooting, and providing excellent customer service, this role is perfect for you.
Job Responsibilities:
-Assist with the configuration of new hardware and software installations for employees.
-Respond to and prioritize IT support requests in a timely and efficient manner.
-Troubleshoot and resolve technical issues related to operating systems, network connectivity, printers, software applications, and more.
-Monitor system performance and perform regular system updates and backups.
-Maintain and update inventory of IT equipment and software licenses.
-Collaborate with other departments to improve IT processes and systems.
-Document and maintain knowledge of IT troubleshooting procedures and solutions.
-Ensure cybersecurity measures and data protection protocols are being followed.
Qualifications:
-Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
-Proven experience as an IT Assistant or similar role.
-Strong knowledge of operating systems (Windows, macOS, Linux, Chrome) and software applications.
-Familiarity with network configurations, TCP/IP, and troubleshooting.
-Experience with hardware and software installation, maintenance, and upgrades.
-Excellent problem-solving and analytical skills.
-Strong communication skills and ability to assist non-technical users.
-Ability to work independently as well as part of a team.
-IT certifications (e.g., CompTIA A+, Microsoft Certified Solutions(MCS)) are a plus.
3. Customer Success(Collections)We are looking for dedicated and results-driven Candidates to join our growing collections team. In this role, you will be responsible for recovering all and overdue payments from clients while maintaining a professional and empathetic approach. You will work closely with customers to negotiate repayment plans, resolve issues, and ensure that accounts are brought up to date.
Job Responsibilities:-Negotiate payment schedules with clients while ensuring timely recovery of debts.-Keep accurate records of collection activities, payment arrangements, and client interactions.-Provide excellent customer service, addressing concerns and working towards mutually beneficial solutions.-Identify accounts that require further escalation and work closely with management on next steps.-Collaborate with the broader collections team to develop effective strategies for improving recovery rates.
Qualifications:-At least a Diploma graduate In Business Management /administration /communications /marketing or equivalent (Carry your academic certificates to the interview). -Ability to handle challenging situations with professionalism and patience.-Familiarity with CRM software is an advantage.-Strong communication skills, both written and verbal, with the ability to explain complex information clearly.-A positive attitude, a willingness to learn, and a commitment to delivering exceptional service.-Computer literacy- Microsoft office tools, Google services Apps and technology.
We offer a starting renumeration package of 27,000Kes- 35,000Kes depending on your job skils and interview result.
Please Note:1. Computer skill test in the interview: We will ask the interview candidate to perform some basic practical tasks on google services. Candidates are expected to complete all the tasks within the given time.
2. On your Application, please CLEARLY indicate the position you are applying for i.e either; HR Assistant, IT Assistant, or Customer Success(Collections). Applications without the specific Job Position indicated will NOT be considered.
