With an unrivalled network of 100 locations countrywide comprising of branches, depots and collection points, we continue to expand our network in an effort to bring Fargo closer to our customers. Part of our strategic vision is to ensure that Fargo Courier is accessible to everyone in Kenya.
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- Contents
- Open Jobs
- Customer Service Executive - Freight Forwarding Department
- Billing and Operations Specialist
- Method of Application
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience6 years
- LocationNairobi
- Job FieldCustomer Care  , Procurement / Store-keeping / Supply Chain 
- Salary RangeKSh 100,000 - KSh 150,000/month
JOB PURPOSE:
- The Customer Service Executive will be responsible for managing client relationships and ensuring seamless coordination of shipment logistics, invoicing, and documentation. This role requires a highly organized individual with excellent communication skills, capable of delivering exceptional customer service while supporting operational efficiency and meeting organizational objectives.
KEY DUTIES & RESPONSIBILITIES:
- Open files and prepare proper documentation for new shipments.
- Prepare and send daily updates to customers regarding shipment statuses.
- Manage booking requests, confirmations, tracking, tracing, and shipment documentation.
- Liaise with the documentation team to ensure timely processing of shipment-related invoices to avoid delays.
- Coordinate with declaration and operations departments for shipment statuses and cargo release.
- Monitor key performance indicators (KPIs) and Standard Operating Procedures (SOPs) and report to clients.
- Retain clients and monitor the growth of existing accounts, sharing projected volumes with commercial and operations heads.
- Engage clients on service and growth potential, conducting proactive business reviews.
- Maintain a full overview of account statuses and business relationships.
- Support the sales team by preparing and delivering presentations to new customers.
- Coordinate with the credit control department and respective sales managers for credit adherence and timely payment collection.
- Monitor shipment statuses and provide updates to clients.
- Handle and report damages and claims with KPA, shipping lines, transit sheds, and transporters, ensuring timely updates to customers.
- Coordinate preferred transport and shipping arrangements, pickup, and scope of work.
- Prepare quotations for exports, imports, transit, transshipments, and project cargo shipments. Coordinate with overseas agents on active shipments, ensuring correct documentation.
- Prepare tenders for local and international projects.
- Coordinate with cross-border agents for timely delivery and seamless operations.
- Maintain accurate, up-to-date client business profiles for sharing with sales and operations heads.
- Manage export bookings and the processing of export shipments (air and sea), while coordinating with transporters, Kenya Ports Authority (KPA), shipping lines, and other government agencies to ensure smooth and efficient operations.
- Ensure timely and precise client services aligned with company and industry quality standards.
- Assist in sales activities, including preparing proposals and delivering quality services.
- Prepare and maintain commercial reports for clearing and forwarding (C&F) activities.
- Source rates from partners as directed by sales and operations teams.
- Maintain the quotation log and provide monthly analysis reports.
- Maintain customer records, manage documentation, and adhere to industry regulations and company policies.
- Foster customer satisfaction and long-term relationships.
- Perform any other duties assigned by the Operations Manager or Business Head.
QUALIFICATIONS AND REQUIREMENTS:
- Bachelor's Degree in Supply Chain, Operations Management, Logistics Management, or a Diploma in Clearing and Forwarding or Shipping.
- Minimum of 6 years of experience in the freight forwarding industry.
- Knowledge of customs legislation, import/export documentation, and customs clearance processes.
- Strong problem-solving, interpersonal, and communication skills (both oral and written).
- Ability to multitask and efficiently complete tasks under pressure.
- A team player with a positive attitude, keen attention to detail, and strong organizational skills.
- SAP and KESRA certification is an added advantage.
- Job TypeFull Time
- QualificationBA/BSc/HND , Diploma
- Experience4 years
- LocationNairobi
- Job FieldProcurement / Store-keeping / Supply Chain 
- Salary RangeKSh 50,000 - KSh 100,000/month
JOB PURPOSE:
- The Billing and Operations Specialist will play a pivotal role in supporting the Freight Forwarding Department by managing billing operations, coordinating shipment logistics, and ensuring timely processing of invoices and container deposits. The role requires a detail-oriented individual who can collaborate effectively with the operations and accounts teams to maintain seamless operations and meet financial and logistical objectives.
KEY DUTIES & RESPONSIBILITIES:
- Prepare detailed customer invoice breakdowns in Excel and SAP, and submit them to the accounts executive for invoicing.
- Ensure all invoicing documents are submitted to the C&F accountant for invoice generation. Follow up with the accounts team to ensure invoices are shared within 24 hours of the request, escalating delays to the Operations Manager.
- Provide weekly reports on files submitted to the Accounts Department for billing.
- Coordinate and send filed documents to the C&F accountant immediately after invoicing.
- Deliver weekly updates on all loaded shipments, reporting directly to the Operations Manager.
- Collaborate with the accounts team for effective KPA account management.
- Follow up with transporters to ensure timely truck allocation.
- Liaise with shipping lines to secure shipping charges and delivery orders, ensuring payments are approved and processed promptly.
- Follow up with shipping lines for delivery orders and container guarantee forms, ensuring proper documentation and adherence to procedures.
- Ensure EDIs are promptly sent to KPA and ICD for shipment mapping and PUO generation post- release.
- Validate guarantee forms with shipping lines, ensuring invoices are received and payments are coordinated with the finance team.
- Ensure empty containers are returned to the shipping line depot within the validation period to avoid penalties.
- Obtain and review container interchange reports for damages, arranging joint surveys with shipping lines when necessary.
- Follow up with shipping lines for container deposit refunds, ensuring all procedures and documentation are accurately handled.
QUALIFICATIONS AND REQUIREMENTS:
- Bachelor's Degree in Supply Chain, Operations Management, Logistics Management, or a Diploma in Clearing and Forwarding or Shipping.
- Minimum of 4 years of experience in the freight forwarding industry.
- In-depth knowledge of customs legislation, import/export documentation, and customs clearance processes.
- Strong problem-solving, interpersonal, and communication skills (both oral and written).
- Ability to multitask and efficiently complete tasks under pressure.
- A team player with a positive attitude, keen attention to detail, and strong organizational skills. SAP and KESRA certification is an added advantage.
Method of Application
Please send your application letter to: trizah.ngari@fargocourier.co.ke Application Deadline: 20th January 2025
